Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
01
Guidelines
User Agreement
02
Terms
Service Conditions
03
Policy
Usage Rules
May 2003
Terms of Service
This document outlines the terms and conditions for using our website, including user responsibilities and rights.
January 2023
User Agreement
The user agreement details the obligations of users when accessing our services and the consequences of violations.
February 2023
Site Terms
These site terms provide guidelines on acceptable use, intellectual property rights, and limitations of liability.
March 2023
Privacy Policy
Our privacy policy explains how we collect, use, and protect user data, ensuring transparency and security.